At Sumbawa Whale Shark, we aim to make your payment experience as smooth, secure, and transparent as your whale shark adventure. Please review the following payment terms before confirming your reservation.
2.1 Accepted Payment Methods
We accept the following payment methods for both the initial deposit and the remaining balance:
- Cash
- Bank Transfer
- Wise Transfer
- Revolut
- Online Payment Link
- PayPal: A 4.5% processing fee applies.
2.2 Final Payment
The remaining balance must be paid no later than one day before departure or, if agreed in advance, upon arrival before the tour begins.
Accepted payment methods for the remaining balance include:
- Cash: No additional processing fee from us.
- Bank Transfer or Wise: Bank or transfer fees may apply.
- Credit or Debit Card: A 4% processing fee applies.
- PayPal: A 4.5% processing fee applies.
Any applicable fees will be communicated to you before payment.
2.3 Bank and Transfer Fees
All bank charges, international transfer fees, currency conversion fees, and other transaction costs are the responsibility of the customer.
Please ensure that the amount transferred covers all applicable fees so that the full amount due is received by Sumbawa Whale Shark.
2.4 Initial Deposit Policy
A 20% non-refundable deposit of the total tour price is required to secure your Sumbawa Whale Shark Tour reservation.
Once your booking is confirmed, we use the deposit to arrange and secure services in advance, including transportation, accommodation, boat excursions, and other tour-related arrangements.
These services may involve advance payments and cancellation restrictions imposed by our local suppliers. For this reason, the deposit is generally non-refundable, including in cases of personal schedule changes or medical emergencies, subject to applicable consumer protection laws.